Frequently Asked Questions
We accept payment through plata by mono service. Here is a link to get to know more.
We recognize the urgency of delivering your dream dress, suit, or any desired attire promptly. As a responsible company committed to sustainable practices, we prioritize customization over excess inventory, ensuring that each garment is meticulously created just for you. Fear not, for our highly skilled team can swiftly produce clothing tailored to your exact measurements in a matter of days. Rest assured, and your perfectly fitting masterpiece will soon embark on its journey to your doorstep, bringing your fashion aspirations to life. We would like to provide you with some additional details regarding our delivery terms:
Complimentary worldwide delivery by our company partner on orders of USD 150 (CAD 200) or more
Delivery of Sale Items is USD 25-30 worldwide
Additional cost for specific delivery companies based on current tariffs of delivery services (carriers)
Orders dispatched within 4-5 business days; custom size orders dispatched within 8 business days
All orders are shipped from our manufacturing facility in Ukraine.
Delivery times based on country of destination:
Europe: Usually less than 12 days
UK: Usually around 14 days
Middle East: Usually 14-18 days
US: Usually around 14 days
Canada: Usually around 16 days
Australia: Usually around 25-30 days
Please provide full and correct delivery details during the checkout process.Once the parcel is accepted by the destination country's post office, the Seller is not responsible for its safety, as it is under the jurisdiction of the post office. Shipping is not available to Russia, the Republic of Belarus, and some other countries. Have questions about delivery terms? Email us at order@repulos.com or chat with us on Instagram. We're here to help!
Experience hassle-free returns and exchanges with our clothing line. We at REPULO'S taken every measure to ensure a seamless process for you. While we strive to make it effortless, there are a few simple guidelines to follow to make your return or exchange a breeze.
Customers have the right to return or exchange goods within fourteen (14) days of receipt for local purchases and within five (5) days for worldwide purchases if the goods do not meet their expectations regarding shape, dimensions, style, color, or size.
To qualify for a return, the goods must be unused (new) and accompanied by the original packaging, seals, labels, and receipt. Packed with care.
Certain items, such as gift cards, underclothes, lingerie, corsets, corset dresses, bustiers and bodysuits, cannot be returned or exchanged.
Refunds for returned goods will be processed within ten (10) banking days from the date of receipt of the returned items.
The refund will be issued using the same payment method used for the original purchase.
The buyer is responsible for all the cost of returning the goods to the seller, and the seller does not reimburse these expenses.
Custom-sized items made to the buyer's body measurements cannot be refused if they are of proper quality and can only be used by the buyer who purchased them. This includes non-standard sizes, characteristics, appearance, assembly, or any other specifications requested by the buyer.
We're always here to lend a hand! Whether you're considering a return or have any inquiries, we encourage you to reach out to us at order@repulos.com. Our dedicated team is ready to assist you and provide the support you need. Don't hesitate to get in touch with us – we're just an email away!
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.
If this occurs, please email us as soon as possible. We may be able to assist, but we cannot guarantee it. If your order has already entered the shipping process, we will be unable to make any changes.
Please note that we are not responsible for incomplete or incorrect shipping addresses provided during checkout. Our system processes orders automatically based on the information you supply.